Caring for the dental health of the Dartford area and beyond!

Complaints Procedure

We recognize that regular feedback helps us to improve our services. If you have any comments, concerns or complaints please speak, or write to Louise Bennett, the Practice Manager. For any complaints received we follow the procedure below.

Practice Complaints Procedure

We take patient’s complaints seriously at the practice. If you are unhappy about any aspect of the service we provide and you wish to complain please contact the Practice Manager, Louise Bennett either orally or in writing. Louise will acknowledge your complaint within 3 working days. If Louise is absent, please contact Dr Baber Khan who will acknowledge your complaint and will advise you when Louise will return and investigate your complaint. We aim to resolve any complaint within the practice. In the event we are unable to resolve the complaint we will refer you to the Dental Complaint Service.